To much noise!!
We are aware of the problem of noise in the library. We have designated the 3rd floor as a non-talking section and have converted most of the furniture to individual carrels. We have also designated the atrium in the center of the library as a section for social discussions in order to separate those who want to talk from those who want quiet. If there is a particular problem with people creating noise in the library please see the librarian on duty at the reference desk.
Dan Haley
Reference Librarian
Thursday, July 30, 2009
Monday, June 15, 2009
Eletrical Outlets
Hi, it would be greatly appreciated if we can have more eletrical outlets in the tables at the library. There aren't enough. It would be grand if 3 outlets cubicle could be installed like some already do.
There are 8 rows of tables in the bay window areas of BOTH the 2nd and 3rd floors, north side of the building. We took those tables, broke them down into 8 sections each and installed 3 electrical outlets per student section. This gives a total of 192 outlets per floor (384 total) of the bay window areas of the 2nd and 3rd floors. Along with this, this last Spring we had the 4 tables located in the 3rd floor Rotunda upgraded to match so that additional electrical access for students is available here, too. This means that in the Rotunda area, alone, we have a total of 96 additional outlets.
The bottom line is as follows: The Library has 20 tables with 8 study sections per table that has the 3 electrical outlets per section, giving a total of 480 electrical plug-in areas available for students/patrons.
Hope this helps you to find where you want to study and hook-up.
Jennifer Cooper
Library Administrative Assistant
There are 8 rows of tables in the bay window areas of BOTH the 2nd and 3rd floors, north side of the building. We took those tables, broke them down into 8 sections each and installed 3 electrical outlets per student section. This gives a total of 192 outlets per floor (384 total) of the bay window areas of the 2nd and 3rd floors. Along with this, this last Spring we had the 4 tables located in the 3rd floor Rotunda upgraded to match so that additional electrical access for students is available here, too. This means that in the Rotunda area, alone, we have a total of 96 additional outlets.
The bottom line is as follows: The Library has 20 tables with 8 study sections per table that has the 3 electrical outlets per section, giving a total of 480 electrical plug-in areas available for students/patrons.
Hope this helps you to find where you want to study and hook-up.
Jennifer Cooper
Library Administrative Assistant
Tuesday, April 14, 2009
MP3 Player in Labs
There doesn't seem to be an mp3 player on this system any more. Can it be added back?
Ken
Hi Ken –
You are correct. The newest version of the computers PCC is purchasing/configuring for campus labs do not have MP3 players. The machines in the Asian room were recently replaced with new machines. I can request it for future upgrades, but it is not something that can be installed immediately. I have added it to our list of requested features for future upgrades. I am so sorry for the inconvenience.
Leslie Tirapelle
Systems Librarian
Pasadena City College Library
Ken
Hi Ken –
You are correct. The newest version of the computers PCC is purchasing/configuring for campus labs do not have MP3 players. The machines in the Asian room were recently replaced with new machines. I can request it for future upgrades, but it is not something that can be installed immediately. I have added it to our list of requested features for future upgrades. I am so sorry for the inconvenience.
Leslie Tirapelle
Systems Librarian
Pasadena City College Library
Thursday, March 5, 2009
Update Library Browsers
School computers use a browser which hasn't been updated in quite awhile making it vulnerable to security breaches, innefective and slower than it should be. Please update the browser or even better install a superior one (may I suggest Firefox 3, available for free from www.mozilla.com), Thanks in advance for your reply, Alvaro C.
Alvaro,
Our Computing Services Department has scheduled the Library lab computers to be updated this month. The computers will definitely have IE 7 and possibly Firefox 3.
Leslie Tirapelle
Systems Librarian
Pasadena City College
Alvaro,
Our Computing Services Department has scheduled the Library lab computers to be updated this month. The computers will definitely have IE 7 and possibly Firefox 3.
Leslie Tirapelle
Systems Librarian
Pasadena City College
Thursday, December 11, 2008
Please Help
Oct 27, 2008
I hope this message doesn't reach some mysterious black hole like my three previous requests have. I would like please for the Library staff at PCC to do something about the constant violation of the rules that have been posted in numerous areas on the first, second and third floors. Specifically, I am extremely frustrated with the lack of enforcement of the third floor's rules against having study-groups, carrying on cellular phone conversations and the excessive noises in general. There are an ample amount of spaces in the library for such items as mentioned above. This online request is following three previous written requests given to the library's staff by me on the 2nd floor. I am hoping that this will publicly bring to light the situation on the third floor's west wing. There is a gross lack of respect and common courtesy from many disruptive people and there also seems to be a lack of concern on the part of the library's staff for those students who are in need of a quiet library. Please either help make this an outstanding place for students to achieve their goals or allow those students who need such a venue to study in the Dean's private office. Thank you and once again, I hope this request does not fall into a black abyss much like my three previous requests.Please do not hesitate to contact me for further help.
Thank you for your email and although I know that you have voiced your concern before, unfortunately those concerns have not been given to me. There is no question that we are struggling with an overcrowded building designed to seat 950 students, The first day of the fall semester, over 8,500 students came into the Library.
We have tried so many things...signage, moving signs, roving cadets, roving staff, public announcements that students said were annoying...but unfortunately we only have 7 librarians and 9 classified staff. We teach 11,000 students in our orientation program so in one week, we did 26 class orientations. At times, frankly, it feels like we are pedaling as fast as we can. As you may have noticed, we have three very busy service desks on three floors.
One thing I have not tried is to block off the stairwell and station a cadet there as students want to go up to the third floor. A cadet could discuss with each student the need for silent study. Although we have numerous cadets, they are really student assistants that are there to observe. Often students ignore them. If anything escalates, then they are to call Campus Police.
Do you have any suggestions for us to try? Until we have a new student center, this building will be impacted. We moved all the carrels to the third floor last year, to "force" quiet areas and although this was very expensive to do, we thought it really helped. I just cannot release a full time staff member from their duties in collection development (buying the books, discarding the books, evaluating the collections, cataloging the books, processing them, etc.) to roam the building on a permanent basis. I will reinstate the roving schedule in the mornings for the third floor.
I appreciate your concerns and welcome your ideas,. I will be meeting with the staff this week and we will explore some other options. Until then, whenever you notice that it is noisy, please come down to the Reference Desk and the Reference Librarian will go up and ask the people to stop talking.
Mary Ann Laun, Library Dean
I hope this message doesn't reach some mysterious black hole like my three previous requests have. I would like please for the Library staff at PCC to do something about the constant violation of the rules that have been posted in numerous areas on the first, second and third floors. Specifically, I am extremely frustrated with the lack of enforcement of the third floor's rules against having study-groups, carrying on cellular phone conversations and the excessive noises in general. There are an ample amount of spaces in the library for such items as mentioned above. This online request is following three previous written requests given to the library's staff by me on the 2nd floor. I am hoping that this will publicly bring to light the situation on the third floor's west wing. There is a gross lack of respect and common courtesy from many disruptive people and there also seems to be a lack of concern on the part of the library's staff for those students who are in need of a quiet library. Please either help make this an outstanding place for students to achieve their goals or allow those students who need such a venue to study in the Dean's private office. Thank you and once again, I hope this request does not fall into a black abyss much like my three previous requests.Please do not hesitate to contact me for further help.
Thank you for your email and although I know that you have voiced your concern before, unfortunately those concerns have not been given to me. There is no question that we are struggling with an overcrowded building designed to seat 950 students, The first day of the fall semester, over 8,500 students came into the Library.
We have tried so many things...signage, moving signs, roving cadets, roving staff, public announcements that students said were annoying...but unfortunately we only have 7 librarians and 9 classified staff. We teach 11,000 students in our orientation program so in one week, we did 26 class orientations. At times, frankly, it feels like we are pedaling as fast as we can. As you may have noticed, we have three very busy service desks on three floors.
One thing I have not tried is to block off the stairwell and station a cadet there as students want to go up to the third floor. A cadet could discuss with each student the need for silent study. Although we have numerous cadets, they are really student assistants that are there to observe. Often students ignore them. If anything escalates, then they are to call Campus Police.
Do you have any suggestions for us to try? Until we have a new student center, this building will be impacted. We moved all the carrels to the third floor last year, to "force" quiet areas and although this was very expensive to do, we thought it really helped. I just cannot release a full time staff member from their duties in collection development (buying the books, discarding the books, evaluating the collections, cataloging the books, processing them, etc.) to roam the building on a permanent basis. I will reinstate the roving schedule in the mornings for the third floor.
I appreciate your concerns and welcome your ideas,. I will be meeting with the staff this week and we will explore some other options. Until then, whenever you notice that it is noisy, please come down to the Reference Desk and the Reference Librarian will go up and ask the people to stop talking.
Mary Ann Laun, Library Dean
Monday, October 27, 2008
Computer Lab Access Issues
With the computer systems being slow and not allowing access, is very frustrating when I only have a limited amount of time and cant get hmwk done. hopefully you can solve this problem soon!
Lesleeane Chavez
This is the 3rd or 4th time ive come to use the computers and you cant log. it is very frustrating and ive been forced to drive 20 mins home to gain comptuer acess.
David Dennis
Currently the campus is in a huge transition from an unstable network to a more robust/stable one. During this transition period, we are going to experience “down” times or slow response times. Campus network administrators try to act fast when these situations arise to resolve the issue. Very often the problem is not campus-wide , so if the Library computers are down you can try using the D building computer labs. We are all looking forward to the day when the new network is fully in place and students and staff do not have to worry about the stability of the network. We sincerely apologize for the inconvenience.
Leslie Tirapelle
Systems Librarian
Pasadena City College Library
Lesleeane Chavez
This is the 3rd or 4th time ive come to use the computers and you cant log. it is very frustrating and ive been forced to drive 20 mins home to gain comptuer acess.
David Dennis
Currently the campus is in a huge transition from an unstable network to a more robust/stable one. During this transition period, we are going to experience “down” times or slow response times. Campus network administrators try to act fast when these situations arise to resolve the issue. Very often the problem is not campus-wide , so if the Library computers are down you can try using the D building computer labs. We are all looking forward to the day when the new network is fully in place and students and staff do not have to worry about the stability of the network. We sincerely apologize for the inconvenience.
Leslie Tirapelle
Systems Librarian
Pasadena City College Library
Monday, September 22, 2008
Customer Service
As a returning student after working in the real world - I have come to know customer service quite well. Though the library staff is knowledgable - some seem to lack people skills. I understand that it can be hectic early in the semester, with students constantly borrowing text books...but there is no excuse for any of the staff to loose composure the way I witnessed it. In this case, the student did not put the text book in the assigned drop, instead she left it on the table - because it was due any moment... It is not an excuse. This is not the only department I have seen such behavior - and some seem to forget, students are people too. In this case, these 'people' are the customers..and directing students, is your job.
Thank you.
Concerned student,
Thank you for bringing your concern to my attention. I am saddened to hear that one of our staff members "lost their composure" while at the desk. It is our goal to treat students and library patrons as customers and to make certain that we serve their needs in the best, most helpful way possible. The hectic beginning to the semester is no excuse for mistreating anyone in our library.
If you witness this again, please give a detailed description of what happened and at what time it happened, so that I can discuss it with the staff member on duty. I will share this letter with my staff to ensure this doesn't happen again.
Thank you,
Eric Hanson,
Access Services Librarian
Thank you.
Concerned student,
Thank you for bringing your concern to my attention. I am saddened to hear that one of our staff members "lost their composure" while at the desk. It is our goal to treat students and library patrons as customers and to make certain that we serve their needs in the best, most helpful way possible. The hectic beginning to the semester is no excuse for mistreating anyone in our library.
If you witness this again, please give a detailed description of what happened and at what time it happened, so that I can discuss it with the staff member on duty. I will share this letter with my staff to ensure this doesn't happen again.
Thank you,
Eric Hanson,
Access Services Librarian
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