As a returning student after working in the real world - I have come to know customer service quite well. Though the library staff is knowledgable - some seem to lack people skills. I understand that it can be hectic early in the semester, with students constantly borrowing text books...but there is no excuse for any of the staff to loose composure the way I witnessed it. In this case, the student did not put the text book in the assigned drop, instead she left it on the table - because it was due any moment... It is not an excuse. This is not the only department I have seen such behavior - and some seem to forget, students are people too. In this case, these 'people' are the customers..and directing students, is your job.
Thank you.
Concerned student,
Thank you for bringing your concern to my attention. I am saddened to hear that one of our staff members "lost their composure" while at the desk. It is our goal to treat students and library patrons as customers and to make certain that we serve their needs in the best, most helpful way possible. The hectic beginning to the semester is no excuse for mistreating anyone in our library.
If you witness this again, please give a detailed description of what happened and at what time it happened, so that I can discuss it with the staff member on duty. I will share this letter with my staff to ensure this doesn't happen again.
Thank you,
Eric Hanson,
Access Services Librarian
Monday, September 22, 2008
Friday, September 19, 2008
Waiting & Concerned
The proposed 802.11n system can not be called a wireless standard at this time as less than 10% of WIFI users have this type of hardware installed. However, Im glad that our IS departement is gearing PCC towards future technology. Regardless, our hopes of STABLE and fully ACCESSABLE 802.11b/g WIFI remain even as we enter the 3rd week of the fall semester!
Sunday, September 7, 2008
Library Hours
The hours of the library should include Saturday hours of at least until 5:00 p.m. or better yet 7:00 or 9:00 p.m. Students should not have to go to Starbucks or somewhere else to study. The library should be open on Sunday from 1:00 TO 5:00 and open during the week until 10:30 or 11:00.
Thank you for your suggestion and there isn't one Library staff member who does not agree with you.
However, the budget realities of the state government that funds us, as well as the limited resources provided to community colleges are harsh realities that have an impact all over our campus.
We do the best we can and study the peak hours and use to best serve students. We look forward to a better economic time when we can expand our hours in the evenings, early morning and longer hours on Saturdays and afternoon/evening hours on Sundays.
Mary Ann Laun
Assistant Dean, Library Services
Thank you for your suggestion and there isn't one Library staff member who does not agree with you.
However, the budget realities of the state government that funds us, as well as the limited resources provided to community colleges are harsh realities that have an impact all over our campus.
We do the best we can and study the peak hours and use to best serve students. We look forward to a better economic time when we can expand our hours in the evenings, early morning and longer hours on Saturdays and afternoon/evening hours on Sundays.
Mary Ann Laun
Assistant Dean, Library Services
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